Terms of Service

Terms & Conditions 

 Definitions

a. “CLIENT” means any individual, partnership, limited company, charity, or organization that from time-to-time purchases Services from Life Accelerator Coaching.b. “SUPPLIER” means Life Accelerator Coaching at 13 College Green, Penryn, Cornwall, TR10-8FLc. “COACH” means any coaching staff hired by the Supplier.d. “SERVICES” means the services supplied by the Coach or the Supplier, such as courses, products, & sessions.e. “TERMS & CONDITIONS” means the terms & conditions set out in this document & any special terms & conditions agreed in writing by Life Accelerator Coaching. 

 General

a. These Terms & Conditions shall apply to all contracts for the supply of Services by the Supplier to the Client & shall prevail over any other documentation of communication by the Client.b. Any variation to these Terms & Conditions shall prejudice any condition or warranty, express or implied, or any legal remedy to which the Supplier may be entitled in relation to the Services, by virtue of any statute law or regulation.c. Nothing in these Terms & Conditions shall affect the customer’s statutory rights as a consumer 

 Service 

a. By marking this section as complete, the Client acknowledges that the Client has read & agreed to these Terms & Conditions, & agrees that placing an order combined with agreeing to these Terms & Conditions, forms a contract between the Client & the Supplier.b. These Services are provided by the Supplier. Services may address specific personal projects, business outcomes, or general conditions in the Client’s personal &/or professional life. During the sessions, there may be topics or areas that can cause an element of discomfort, however, the Supplier & the Coach in session, are there to support. All Services are a safe space for the Client to talk openly & freely.c. Services offered are not advice, therapy, or counseling unless specific therapy has been purchased. Services may include, but not be limited to, values clarification, business brainstorming, identifying, & creating plans, & examining modes of operating & teaching tools to assist personal transformation. Packages are tailored to each individual client. 

 Confidentiality

a. The Supplier is committed to protecting your privacy. The Supplier is also committed to effectively managing the collection, storage, use, & disclosure of personal information for the purpose of our business activities in accordance with the UK GDPR.b. The Coach promises to the client that all information provided is strictly confidential. No information or content shall be released to any persons, including the Client’s spouse or immediate family, except at the Client’s request.c. The Client is responsible to be truthful, open, & vulnerable are paramount to your coaching success.d. For coaching purposes only, all video calls & live sessions, including group calls & sessions, will be recorded digitally & provided to the Client after their coaching session. The Coach will keep these files only for the duration of this agreement. All files will then be destroyed. These recordings are entirely for the benefit of the Coach/Client relationship. 

 Time & Place

a. The Client’s payment of the investment to the Supplier entitles the Client to receive all modules & resources to complete the purchased Services online via the website

www.lifeaccelerator.co.uk

private member’s section. For access to the member’s section via the website, the Client will be given a login upon purchase of any product or course made via the website. If, for whatever reason, the Client does not receive an email with their login information, we ask they resolve this issue by contacting

info@lifeaccelerator.co

.ukb. The Client is responsible for attending on time to any scheduled session – to manage expectations, the Coach may have back-to-back sessions. If the Coach does not answer the phone, she will call you back within the hour.c. It is possible that the Coach’s previous session with the Clients may run over the allocated time. If this is the case, the Clients session will be extended for the time missed.d. The Clients session may run over the allocated time, the Client will not be charged for a run-over period of 15 minutes, anything more will result in a small charge of £15 as this may affect the next client. 

 Live Calls & the Client’s Commitment

a. The Client may also be entitled to live Zoom calls if stated in the course description unless agreed upon otherwise.b. Each session will last 45 minutes from the agreed time unless agreed otherwise.c. These must be booked at least 48 hours in advance & no longer than 7 weeks ahead.d. The Client is required to be on camera during 1-2-1 sessions. If the Clients course is a group course, it is not required for the Client to be on camera if they are not comfortable.e. Couples may be coached together.f. The Client’s sessions are considered ‘completed’ if the Client has rescheduled within 24 hours of the Client’s booked time & date. In certain circumstances, such as internet or power turning off & emergencies of any kind, only then can the Client reschedule within the 24-hour period of the Client’s booked time & date & they will not be charged.g. All the questionnaires provided in the Introduction of the Clients course are optional, but may affect the length of sessions, & therefore overall price, as these will have to be covered.h. To benefit the most from coaching, the Coach highly encourages the Client to take notes during sessions & calls so the Client can refer back to them at a later date if necessary.i. Driving is not recommended during sessions.j. Most sessions will end with assigned ‘homework’. Not doing assignments or homework is never an excuse to cancel a call or not turn up to the next session, the Coach & the Client can always work through whatever the reason is behind the Client not completing said homework.k. If assigned homework needs to be sent back to the Coach & to ensure adequate time for review, please return this at least 24 hours before your next session. This can be via social media (if allowed to upload) or via email at

info@lifeaccelerator.co.uk

 Refunds, Cancellations & Missed, Rejected or Failed Payments

a. Unless a promotional rate or time frame has been accepted & providing the Client hasn’t started or made any progress on the online product or course, the Client has 14 days after placing an order to contact the Supplier via email at

info@lifeaccelerator.co.uk

to cancel the order & receive a full refund.b. The Supplier will not accept a text message or social media message to cancel a plan or package.c. If any progress has been made on a product or course by the Client, excluding any progress or completion of the Introduction but including attendance to any live sessions, this will count as a commitment to completion of the product or course & a full refund will not be given.d. A partial refund may only be given with at least 30 days’ notice to the Supplier via email only at

info@lifeaccelerator.co

.uke. A partial refund may only be given with the calculation of Service progression to the price of the course for ‘pay in full’ Clients only (i.e., if the Client has paid in full & made 25% progress of the product or course, the Client may only receive a 75% partial refund of the pay in full price).f. A partial refund will not be given to the Client if the Client has purchased a payment plan which includes 3, 6, or 12-week plans (i.e, if the Client pays over 3, 6, or 12 weeks & has made 25% progress, the Client must continue to pay the 100% of the total amount).g. If the Client has signed up for a 12-week package then the Client must honor the package length.h. Once a cancellation or refund has been completed on a product or course, the Client’s access will then be revoked to the product or course & they will no longer be able to view it &, if any, all future sessions will be canceled. 

 The Clients Relationship with the Coach

a. The Client may contact the Coach on a personal level via any form of social media the Coach is on or via email at

info@lifeaccelerator.co.uk

– Please note, not all social media is monitored by the Coach directly so response time may be slower.b. The Client may not contact the Coach outside of the Coach’s working hours. Due to business schedules & personal life, response time may vary.c. The Client must not spam the Coach with messages or calls, allow the Coach time to respond & respect the Coach’s time.d. Abuse, threats, or harassment of any kind (including sexism, racism & homophobia) towards the Coach(es) or the Supplier will not be tolerated & will result in permanent blocking from all social media platforms & the termination of future sessions as well as revoked access to any & all courses the Client has purchased. In this instance, no refunds will be given. If abuse or harassment continues, legal action will be made. 

 Disclosure

The Client acknowledges:a. The Supplier is committed to providing the Client, with exceptional coaching & service such that if the Client is not satisfied after completing the coaching, please contact the Supplier via email at

info@lifeacclereator.co.uk

The Supplier & the Coach will make every effort to resolve the complaints or disputes when & where it arises, negotiating on the basis of good faith.b. That neither the Supplier nor any of our representatives or any person we engage, perform the services as an investment advisor or licensed by ASIC or any other governmental authority to provide investment advice.c. That the seminar service does not purport to provide investment advice or operate an investment advice business (as defined in the Corporations Act 2001).d. That neither the Supplier, nor any of our representatives or any person we engage, perform the services as advised as a professional GP or Mental Health Consultant. For these matters, please seek professional medical advice from a third party. The Suppliers focus for the Client is to help the Client get results in the present & in the future.e. The Supplier will not be held responsible for third-party costs incurred by the Client for any reason whatsoever.